FAQ: Difference between revisions

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=== Why choose SkyWiki instead of big wiki farms like Fandom or Miraheze? ===

SkyWiki is ~~ideal~~ for those ~~who want more~~ control over their wikis, ~~free from~~ ads, ~~forced~~ changes, or ~~delayed~~ support. Unlike Fandom, which includes ~~advertisements~~ and ~~limits~~ customization, SkyWiki ~~provides~~ an ~~environment~~ free ~~from ads, and a variety of~~ tools ~~for customization~~. On Miraheze, ~~a user requires to~~ request a wiki, and wait, which ~~could~~ be ~~frustuating - here at~~ SkyWiki ~~users~~ can instantly ~~create~~ a ~~wiki without any hassle~~.

SkyWiki is perfect for those seeking greater control over their wikis, without ads, enforced changes, or slow support. Unlike Fandom, which includes ads and restricts customization, SkyWiki offers an ad-free experience with extensive customization tools. On Miraheze, users must request a wiki and wait, which can be frustrating—at SkyWiki, wikis can be created instantly, hassle-free.

=== Do you sell my personal information? ===

Never have, never will. SkyWiki exists because we want to give people a space to express themselves, not to squeeze every penny out of our userbase.

== About wikis ==

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A private wiki can only be viewed and edited by its members. To grant someone access, go to [[Special:UserRights]] on your wiki (not SkyWiki Meta, which only local administrators can manage) and add them to the <code>member</code> group.

In rare cases, [[stewards]] and [[system administrators]] may access private wikis to ensure compliance with [[global policies]] or to troubleshoot technical issues. Such access is uncommon, but we reserve the right to do so if necessary.

In rare cases, [[stewards]] and [[system administrators]] may access private wikis to ensure compliance with [[global policies]] or to troubleshoot technical issues. Such access is uncommon, but they reserve the right to do so if necessary.

=== How do I add a user to a private wiki? ===

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For larger wikis, SkyWiki can assist with the migration process. To request assistance, open a ticket on Phorge.

If the destination platform does not use MediaWiki software, the exported pages may require conversion into a compatible format. SkyWiki does not provide support for such conversions.

If the destination platform does not use MediaWiki software, the exported pages may require conversion into a compatible format. SkyWiki does not provide support for such conversions

== Miscellaneous ==

=== Dealing with Issues Involving a User or Wiki ===

If you're experiencing issues with a user or wiki, there are steps you can take to resolve the situation. Always remain civil and calm—everyone is expected to follow the [[Conduct policy]], including wiki administrators and the stewards. Incivility will not be tolerated.

==== If the Issue Involves a User ====

* '''Talk to them''': A direct discussion may resolve the issue.

* '''Contact a local administrator''': If the problem persists, reach out to a local wiki administrator. On SkyMeta, you can use the [[SkyMeta:Administrators' noticeboard|Administrators' noticeboard]].

* '''Escalate if necessary''': If there is no resolution and the issue involves a violation of the Code of Conduct, email '''stewards'''{{@}}'''skywiki.org'''. Stewards will review the case and take appropriate action.

==== If the Issue Involves a Wiki ====

* '''Start locally''': Raise any concerns with the wiki's administrators first.

* '''Seek Steward assistance''': If the issue remains unresolved or involves a serious violation of global policies, and you’re unable or unwilling to contact local administrators, you can request help from a Steward through the [[Steward requests]] board or by emailing '''stewards'''{{@}}'''skywiki.org'''. Be sure to provide sufficient evidence when reporting violations of the [[Content Policy]] or other global policies.

* '''Editorial disputes''': Stewards do not intervene in editorial conflicts. These matters are handled by local administrators, and Stewards will never override local decisions, however they reserve the right to do so.

== Still have questions? ==

If you have any questions that this FAQ does not answer, feel free to ask at [[Community board]] or [[contact us]].

@@ Line 10: / Line 10: @@
 === Why choose SkyWiki instead of big wiki farms like Fandom or Miraheze? ===
-SkyWiki is ideal for those who want more control over their wikis, free from ads, forced changes, or delayed support. Unlike Fandom, which includes advertisements and limits customization, SkyWiki provides an environment free from ads, and a variety of tools for customization. On Miraheze, a user requires to request a wiki, and wait, which could  be frustuating - here at SkyWiki users can instantly create a wiki without any hassle.
+SkyWiki is perfect for those seeking greater control over their wikis, without ads, enforced changes, or slow support. Unlike Fandom, which includes ads and restricts customization, SkyWiki offers an ad-free experience with extensive customization tools. On Miraheze, users must request a wiki and wait, which can be frustrating—at SkyWiki, wikis can be created instantly, hassle-free.
+=== Do you sell my personal information? ===
+Never have, never will. SkyWiki exists because we want to give people a space to express themselves, not to squeeze every penny out of our userbase.
 == About wikis ==
@@ Line 45: / Line 48: @@
 A private wiki can only be viewed and edited by its members. To grant someone access, go to [[Special:UserRights]] on your wiki (not SkyWiki Meta, which only local administrators can manage) and add them to the <code>member</code> group.
-In rare cases, [[stewards]] and [[system administrators]] may access private wikis to ensure compliance with [[global policies]] or to troubleshoot technical issues. Such access is uncommon, but we reserve the right to do so if necessary.
+In rare cases, [[stewards]] and [[system administrators]] may access private wikis to ensure compliance with [[global policies]] or to troubleshoot technical issues. Such access is uncommon, but they reserve the right to do so if necessary.
 === How do I add a user to a private wiki? ===
@@ Line 140: / Line 143: @@
 For larger wikis, SkyWiki can assist with the migration process. To request assistance, open a ticket on Phorge.
-If the destination platform does not use MediaWiki software, the exported pages may require conversion into a compatible format. SkyWiki does not provide support for such conversions.
+If the destination platform does not use MediaWiki software, the exported pages may require conversion into a compatible format. SkyWiki does not provide support for such conversions
+== Miscellaneous ==
+=== Dealing with Issues Involving a User or Wiki ===
+If you're experiencing issues with a user or wiki, there are steps you can take to resolve the situation. Always remain civil and calm—everyone is expected to follow the [[Conduct policy]], including wiki administrators and the stewards. Incivility will not be tolerated.
+==== If the Issue Involves a User ====
+* '''Talk to them''': A direct discussion may resolve the issue.
+* '''Contact a local administrator''': If the problem persists, reach out to a local wiki administrator. On SkyMeta, you can use the [[SkyMeta:Administrators' noticeboard|Administrators' noticeboard]].
+* '''Escalate if necessary''': If there is no resolution and the issue involves a violation of the Code of Conduct, email '''stewards'''{{@}}'''skywiki.org'''. Stewards will review the case and take appropriate action.
+==== If the Issue Involves a Wiki ====
+* '''Start locally''': Raise any concerns with the wiki's administrators first.
+* '''Seek Steward assistance''': If the issue remains unresolved or involves a serious violation of global policies, and you’re unable or unwilling to contact local administrators, you can request help from a Steward through the [[Steward requests]] board or by emailing '''stewards'''{{@}}'''skywiki.org'''. Be sure to provide sufficient evidence when reporting violations of the [[Content Policy]] or other global policies.
+* '''Editorial disputes''': Stewards do not intervene in editorial conflicts. These matters are handled by local administrators, and Stewards will never override local decisions, however they reserve the right to do so.
+== Still have questions? ==
+If you have any questions that this FAQ does not answer, feel free to ask at [[Community board]] or [[contact us]].